Disclaimer and Liability Limitation

At Elian Finance, we work to maintain strong and lasting relationships with our
customers. Your feedback helps us address any concerns and improve our services.
You may wish to let us know when we have done well, or tell us when we have not
met expectations.

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Compliments
If one of our representatives has provided exceptional service, please let us know so
we can recognise them appropriately.

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Feedback or Complaints
If you are dissatisfied in any way, you are encouraged to let us know so the matter
can be addressed quickly and fairly.

Primary Contact – Elian Finance
Phone: (02) 8043 6871
Email: info@elianfinance.com.au

Secondary Contact – Finsure (our Aggregator)
Email: complaints@finsure.com.au
Phone: 1300 346 787 (Option 3)
Mail:
Complaints Officer
Finsure Finance and Insurance Pty Ltd
Level 27, 10 Carrington Street
Sydney NSW 2000

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Need an update on your complaint
If you have lodged a complaint, you may contact us at any time for an update.
Please reference your earlier communication.

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Resolution
We will acknowledge your complaint within one business day and aim to resolve it
within five business days.
If more time is required, we will complete our investigation and provide a written
outcome within 30 days.

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Taking it further
If you are not satisfied after our internal process, you may refer your complaint to:

Australian Financial Complaints Authority (AFCA)
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001